Privacy Policy

Pansari Inn ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pansariinn.com, create an account, place an order, contact our support team, or otherwise interact with us.

We are committed to complying with applicable privacy and data protection laws in Pakistan, including but not limited to the Prevention of Electronic Crimes Act (PECA) 2016 and any subsidiary regulations. By using our website, you consent to the practices described in this Privacy Policy.

This policy was last updated on the date listed above. We encourage you to review it periodically for any changes. Material changes will be notified through a prominent notice on our website or by email.

We collect information you provide to us directly, information collected automatically when you visit our website, and information from third parties, as described below.

We use your personal information for the following lawful business purposes:

• To process, fulfil, and deliver your orders; to handle COD confirmations via phone call or WhatsApp.
• To create and manage your user account, authenticate you, and provide self-service features such as order history, wishlist, and profile settings.
• To communicate with you about your orders (confirmations, shipping updates, delivery attempts, cancellations, refunds, and returns).
• To respond to customer support inquiries, complaints, and feedback via phone, email, WhatsApp, or social media.
• To send transactional and service-related emails and SMS (e.g., account verification, password resets, order updates).
• To send promotional emails, SMS, or WhatsApp messages about new products, special offers, sales, and events — only if you have explicitly opted in. You may unsubscribe at any time (see Section 6).
• To improve our website, products, and services; to conduct internal analytics on user behaviour and product performance.
• To detect, prevent, and investigate fraud, abuse, security incidents, and prohibited activities; to enforce our Terms & Conditions.
• To comply with legal and regulatory obligations, including tax, accounting, record-keeping, and lawful requests from government or law enforcement authorities.
• To perform data analysis, testing, system maintenance, and business planning.

We value your trust and will never sell your personal information to any third party for marketing purposes. We only share your data in the limited circumstances described below, and always with appropriate safeguards in place.

Your personal data is stored on secure servers located within Pakistan or with reputable cloud providers that maintain equivalent levels of protection. We implement a layered set of technical and organizational security measures appropriate to the sensitivity of the data we process, including:

• TLS (HTTPS) encryption for all data transmitted between your browser and our website.
• Secure hashing (bcrypt / Argon2 family) for stored passwords — we never retain passwords in readable form.
• Role-based access control: only authorized Pansari Inn employees can access customer data, and only to the extent necessary to perform their job.
• Regular security patching, automated backups (encrypted), and periodic security reviews of our systems.
• PCI-DSS compliant payment processing — card data is handled directly by payment gateways, never stored on our servers.
• Employee data-protection training and confidentiality agreements.

While we implement commercially reasonable safeguards, no method of transmission over the Internet or electronic storage is 100% secure. If you have reason to believe your account security has been compromised, please contact us immediately so we can take appropriate action.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected: typically the lifetime of your account plus 7 years for order and tax records, or the minimum retention period required by law. Session-level data such as anonymous analytics is retained for 12–24 months before being aggregated or deleted.

With your explicit opt-in consent (e.g., newsletter signup, a checkbox during checkout, or verbal confirmation on a support call), we may send you promotional communications via email, SMS, or WhatsApp about new products, flash sales, discount vouchers, and events.

You can opt out of receiving marketing messages at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email.
• Replying "UNSUBSCRIBE" or "STOP" to an SMS or WhatsApp message.
• Toggling notification preferences in your account settings.
• Contacting customer support at chat@pansariinn.com or +92 304 5779900.

Please note that even if you opt out of marketing, we will continue to send you essential transactional and service-related communications such as order confirmations, shipping updates, password reset emails, and responses to support tickets.

Subject to applicable law and any lawful exceptions, you have the following rights in relation to your personal data. To exercise any of these rights, contact us using the details in Section 10. We will respond to legitimate requests within 15–30 working days and may require identity verification before acting.

If you are not satisfied with our response to a data-rights request, you may lodge a complaint with the relevant data protection authority in Pakistan.

Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will take reasonable steps to delete that information from our systems.

Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar technologies (localStorage, sessionStorage, pixel tags) to make our website work properly, enhance your user experience, and understand how visitors interact with our site.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may prevent features of the website from working correctly (e.g., adding products to cart, checking out, or staying logged in).

A sessionStorage key named "last-guest-order" is used temporarily to hold your order summary between the checkout and order-confirmation pages. It is not used for tracking and is not shared with third parties.

Our website may contain links to external websites (for example, courier tracking pages, social media platforms, payment gateways, and Google Maps). These third-party sites operate under their own privacy policies and terms of service, which we do not control. We are not responsible for the content, security, or privacy practices of any linked sites. We encourage you to review their policies before providing any personal information.

Pansari Inn is based in Pakistan, and most processing of your data occurs within the country. However, some of our cloud infrastructure, hosting, and service providers may be located in jurisdictions outside Pakistan. Where this is the case, we ensure appropriate safeguards (including contractual clauses and equivalent data protection standards) are in place, consistent with Pakistani law, before any transfer takes place.

If you have questions, concerns, or requests regarding this Privacy Policy, data handling practices, or wish to exercise any of your data rights, please contact our support team through any of the channels below. We will acknowledge and respond to legitimate inquiries promptly.